Our Process

We work with small to medium businesses throughout New Zealand, from rural based businesses like farmers & Irrigation to accountants, hospitality and non for profits. So clear to say we have a wide base of knowledge and experience to handle all sorts of technologies and challenges.

We follow a simple yet effective process with all our clients, to meet their needs

We listen.

We understand that no business is identical and everyone has their own challenges to overcome so listening and understanding those challenges to provide a solution is the first step in our process.

This may include;
Minor issues that occur regularly that disruptive productivity.
Technology failures or barriers that impact your team’s productivity.
Limits of what your current technology can achieve.

We Build.

Once we’ve found the challenges and pain points we build a plan of how to tackle each of those challenges, providing a road map along the way and speaking in a language you understand so while you don’t need to understand the technical aspect of what we do everyday you can understand the process that we will follow and the results to expect.

We Maintain.

We are about proactive I.T. solutions, we do not work on the set and forget mentality. We will reduce your downtime and day to day issues significantly with our next generation anti-malware solution, 24/7 monitoring of your technology. In most cases we’re also able to give you a heads up as to an issue that has cropped up that needs a bit more attention so you’re not surprised!

We Support.

We know for a fact that despite the best maintenance and proactive processes there will always be a few issues to resolve such as a jammed printer or an application that won’t behave normally.

As part of our support we are also able to educate your team in how to navigate issues and in some cases even ensure they can save their work to ensure they don’t lose that word document they’ve spent an hour on and forgot to save because in life, we never stop learning.